Frequently Asked Questions

Everything you need to know about our outdoor gear and services.

How long does shipping take and what are the costs?

We offer standard delivery within 3-5 working days and next-day options for urgent adventures. Shipping is free on all orders over £50.

What is your return policy for technical apparel?

We offer a 123-day return period. Items must be in their original condition with tags attached. Technical gear that has been used outdoors cannot be returned unless faulty.

Do you offer a warranty on your products?

Yes, our Alpine Bond covers all products against defects in manufacturing and materials for their reasonable lifetime. We will repair, replace, or refund any item that fails to meet these standards.

Can I track my order once it has been dispatched?

Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking link to follow your parcel's journey to your door.

What payment methods do you accept?

We accept all major credit and debit cards, PayPal, Apple Pay, and Google Pay. We also offer Klarna for customers who prefer to pay in installments.

How do I ensure I choose the correct size?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for layering or down for a technical fit.